CRM Programming Administrator

Brand

Description

The CRM Administrator is responsible for development and maintenance of the organization's CRM (Salesforce) system. This position provides customized solutions in Salesforce.com and associated systems that support business requirements and processes. Responsibilities include working with the Corporate Sales Leadership Team to provide ongoing support of sales and marketing programs. Additional responsibilities include providing CRM training to sales team, maintaining the SharePoint site, and sales campaign coordination.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform development, testing, implementation, documentation and maintenance of the Salesforce.com CRM application.
• Responsible for maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, dashboards and reports etc.
• Provide day to day technical support and troubleshoot and resolve problems within the CRM applications.
• Execute account assignment/reassignment for sales team members for new and existing customer accounts.
• Maintain user set up by creating user profiles, setting permissions and assigning new users to Salesforce.com.
• Implement new enhancements including creation of custom objects, workflows, email alerts and templates, and campaigns.
• Perform customization of CRM applications to fit the company's changing business needs.
• Monitor and evaluate new program features and application options.
• Participate in cross-functional teams that address strategic business issues involving CRM and sales operations.
• Assist in updating the Corporate Sales departments SharePoint site.
• Other duties as assigned.

Requirements

• BA/BS in Business, Engineering, Computer Science or related field; or equivalent combination of experience, education desired.
• 1+ years of experience administering and testing Salesforce.com and various business applications.
• Salesforce certification or ability to become Salesforce certified.
• Strong functional knowledge of the Salesforce data structure; understands how to leverage the tool to meet complex reporting requirements while enabling long term scalability.
• Demonstrated ability to provide instruction to audiences of varying technical backgrounds.
• Strong verbal and written communication skills.
• Demonstrated ability to meet deadlines and prioritize simultaneous requests.

INDWAH

About Us

About Harry David®

Since 1934, Harry David has been America's premier choice in gourmet food gifting. Headquartered in Southern Oregon, Harry David owns and operates 20 different orchards, spread over 100 square miles, featuring fresh yearly crops of handpicked delicious fruit, including peaches, Bosc pears and the iconic Royal Riviera® pears. Harry David offers a wide variety of options for everyday sharing and entertaining, including Moose Munch® premium popcorn, Wolferman's Bakery®, Cushman's® and Stock Yards® branded products. Harry David is part of the 1-800-FLOWERS.COM, Inc. family of brands. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.

Our Commitment to Diversity

At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration -- for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.