CSM II

The Role: 

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Carrot is seeking a Customer Success Manager II to support new and existing Carrot customers within the health plans segment, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager II acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests. You’ll report to our Senior Director of Customer Success. The Customer Success Manager II will work closely with our Renewals and Expansions Manager to proactively identify opportunities to grow your book of business. We’re looking for a customer-centric, tech-savvy, process-oriented person with good organizational skills and an interest in furthering Carrot’s mission of fertility care for all.

Minimum Qualifications:

• Bachelor’s degree
• 3+ years of experience in customer success, customer support, or account management in a high-growth, technology environment 
• Experience with Salesforce or other CRM 
• Some familiarity with Carrot’s buyers (HR benefits leaders) is preferred, but not required
• Detail-oriented 
• Process-oriented with an automation/efficiency mindset 
• Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team

Preferred Qualifications: 

• Comfortable working in an ambiguous environment; organized, diligent, and self-motivated
• Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems, and automating routine processes
• Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team

Compensation: 

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $85,000 - $100,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.