CSR - Customer Service Representative

Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional client services, ensuring customer satisfaction, and effectively managing inquiries through various communication channels. This role requires strong communication skills, attention to detail, and the ability to analyze customer needs while maintaining a professional demeanor. Responsibilities • Provide outstanding customer service by addressing inquiries and resolving issues promptly and effectively. • Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette. • Perform data entry tasks accurately, ensuring all customer information is up-to-date in the system. • Assist customers with cash handling transactions, ensuring accuracy and security in all financial dealings. • Analyze customer requests to provide tailored solutions and enhance overall satisfaction. • Communicate clearly and effectively with clients, both verbally and in writing. • Support bilingual customers by providing assistance in their preferred language when applicable. • Collaborate with team members to improve service delivery processes and enhance client experiences. Qualifications • Previous experience in customer service or client services is preferred. • Strong data entry skills with a high level of accuracy. • Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse clientele. • Proficient phone etiquette and ability to handle calls professionally. • Experience in cash handling is a plus. • Ability to analyze situations quickly and provide effective solutions. • Bilingual candidates are highly encouraged to apply. • A positive attitude, strong work ethic, and willingness to learn are essential for success in this role. Join our team as a Customer Service Representative where you can make a difference by providing exceptional service to our valued clients! Job Types: Full-time, Part-time Pay: $18.14 - $22.66 per hour Benefits: • 401(k) • Health insurance • On-the-job training Shift: • 8 hour shift • Day shift Work Location: In person