CSR - Customer Service Representative

Customer & Office Support Coordinator You’ve got the experience. We’ve got the opportunity. Tired of being just a number? Ready to level up? If you’ve spent the last couple of years in customer service and are looking for something more stable, more organized — and honestly, more rewarding — this could be the shift you’ve been waiting for. We’re a tight-knit, no-drama kind of team looking for someone sharp, dependable, and ready to own a key role in keeping our customers happy and our office running smooth. You don’t need to be an expert in our industry — if you’re great with people, stay on top of details, and want to work somewhere that actually values your work ethic, let’s talk. What you’ll be doing (a little bit of everything — in a good way): • Answer emails and phone calls like a pro (we know you’ve done this before) • Help customers get what they need by building and sending accurate quotes • Do a little detective work — research and source parts for those quotes • Keep QuickBooks updated with quotes and orders • Follow up with customers to keep things moving (no ghosting allowed!) • Double-check purchase orders — accuracy is kind of a big deal here • Place orders with vendors and track delivery dates • Keep files, documents, and digital systems organized (yes, we love neatness) • Help out with scanning, reports, and general admin work • Pitch in with whatever comes up — we’ve all got each other’s backs here You’re probably a great fit if you… • Have at least 2 years of solid customer service experience • Are organized, reliable, and low-drama • Like solving problems and staying on top of details • Communicate clearly and professionally • Are good with tech and pick things up quickly (QuickBooks or Excel experience is a bonus) • Want a job where you can actually grow and stick around for a while What you’ll get: • A stable, respectful workplace with a small, supportive team • Real responsibility (your work matters here — no kidding) • The chance to learn new systems and skills (we’ll train you) • A clear path to grow your role if you’re ready for more • A place that actually notices when you go the extra mile What you’ll need: • High school diploma or equivalent • 2+ years in a customer-facing or office support role • Strong attention to detail and follow-through • Solid communication skills — written and verbal • Authorization to work in the U.S. We’re not offering just another job — we’re offering a seat at the table. If you’re ready for a steady, growth-minded role where you can put your experience to good use (and keep learning new things), we’d love to hear from you. Let’s build something great — together. Job Type: Full-time Pay: $23.12 - $25.64 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person