CSR II Patient Access Center | Patient Access Center | Days | Full-Time

Overview: Summary: Under direction of Patient Access Center Manager or Team Lead, acts as a subject matter expert in administrative protocols of primary care, specialty care and ancillary services center. Acts as first line resource to customer service team members.Responsibilities: Responsibilities: • Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system. • Responsible for maintaining up to date reference materials. • With guidance from immediate supervisor/manager/administrator, acts as subject matter expert in systems and administrative protocols of primary care, specialty and ancillary service lines. • With guidance from immediate supervisor/manager/administrator, assists with disseminating and assuring understanding of updated information regarding triage protocols and patient access center. • With guidance from supervisor/manager/administrator, provides guidance and mentoring to new and existing team members in the patient access center. • Performs all Patient Access Center CSR duties.Qualifications: Qualifications: • Experience Requirements: • • 1 year-Data entry • 2 years-University of Florida Jacksonville Call Center • 1 year-Clerical/customer service experience -ideally in a health care related industry • Education: • • High School Diploma or GED equivalent - required • Additional Duties: • • Additional duties as assigned may vary. UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.