CSR/DSR

Reliable Ducts Heating & Coolingis now HIRING a Customer Service Representative/Dispatchertojoin our Team! Come Grow with Us! We keepGrowing because weONLYhire theBEST and Our CustomersLoveUs for it! Reliable Ducts Heating and Coolingis a Jacksonville based HVAC contractor that provides service, maintenance, and new construction service throughout Jacksonville. We are a sister company of Sunshine State Plumbing which has provided plumbing services in the Jacksonville area for 15+ years. We are a family owned and operated business. We are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating and air conditioning systems. We’ve been at this a long time here in Jacksonville! You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you are rewarded when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Job Overview We’re looking for a proactive and organized Customer Service/Dispatcher to support our growing HVAC service team. In this key role, you’ll handle incoming calls, schedule technicians efficiently, and ensure our customers receive prompt, professional service. You’ll be the bridge between homeowners and field techs, making sure every job runs smoothly from start to finish. Why Work With Us • Competitive Pay: $24–$30/HR (DOE) • Commission Opportunity • 80% Company-Paid Medical Insurance • Dental, Vision, Short- and Long-Term Disability Coverage • 401(k) with 4% Company Match • Employee Assistance Program (EAP) • 2 Weeks Paid Time Off (PTO) • Paid Holidays • Paid Training & Career Development Opportunities What You’ll Do • Schedule and dispatch technicians (Right Call Right Tech) • Handle call volume accurately • Monitor technician location to coordinate service and technician availability • Maintain technician database and communicate accordingly • Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed. • Monitor technician working hours to ensure compliance with federal and state laws and regulations. • Performs other related duties as assigned What We’re Looking For • 1-2 years of HVAC Call Center experience • 1-2 years of Dispatching experience • Previous experience in a high-paced customer service position • Computer proficiency • Service Titan & Microsoft Suite experience a MUST! Must be able to pass a background check, and drug tests prior to and throughout employment. Long-Term Employment Opportunity EOE