Custodial Hotel Housekeeping Trainer

About the Role At Wellness Cleaning, we elevate the guest experience through impeccable service and flawless presentation. We're seeking a detail-driven and service-minded  Hospitality Custodial Trainer to guide and coach our housekeeping team in maintaining the highest standards of cleanliness, professionalism, and luxury service across hotels, resorts, and event venues. As a Custodial Trainer, you’ll lead with humility, empower staff with knowledge, and embody our brand’s commitment to excellence—one room, one guest, and one moment at a time. Key Responsibilities Training & Instructional Expertise • Develop and deliver hands-on training aligned with luxury brand cleanliness and guest service standards. • Teach room turnover, spa and event space presentation, and public area upkeep. • Provide multilingual support and clear instruction for a diverse team of hospitality professionals. Technical Knowledge & Application • Instruct on guest room protocols including turndown service, and detailing. • Train in care for delicate materials like marble, wood, and high-end fabrics. • Promote eco-conscious practices in line with brand and guest expectations. Safety & Compliance • Enforce OSHA compliance and hotel-specific safety practices. • Teach proper handling of lost & found, valuables, and chemical agents. • Train on bodily fluid cleanup and biohazard protocols per hospitality health standards. Communication & Interpersonal Skills • Guide staff in professional, discreet guest interactions and “invisible service” etiquette. • Promote smooth coordination with Front Desk, Concierge, and Maintenance. • Reinforce empathy and respect for all guests, including families, VIPs, and international travelers. Leadership & Coaching • Provide on-the-floor coaching in real time to new and existing staff. • Model brand values and instill guest-first mentalities. • Inspire pride and professionalism, especially during high-pressure situations. Organization & Time Management • Train staff in efficient, detail-focused room turnover—even during full occupancy. • Prepare teams for inspections and ensure consistent readiness. • Equip staff for event surges like weddings, conventions, or VIP arrivals. Technology & Tools • Train on mobile housekeeping systems (e.g., HotSOS, Opera PMS) and digital checklists. • Educate on the proper care of hotel-specific tools (vacuums, extractors, scrubbers). • Use tech to streamline onboarding, performance tracking, and quality checks. Customer Service & Brand Standards • Reinforce 15/5 hospitality rules—smile within 15 feet, greet within 5. • Teach tactful escalation procedures for guest complaints. • Emphasize the importance of polished uniforms, clean carts, and well-kept supply areas. Evaluation & Continuous Improvement • Lead training on self-audits and room scoring. • Incorporate supervisor and guest feedback into training updates. • Stay ahead of brand updates and evolve training accordingly (e.g., pandemic-era protocols). Who You Are • 3+ years in housekeeping or hospitality training roles • Deep understanding of luxury service environments and guest expectations • Strong bilingual or multilingual communication skills preferred (e.g., Spanish) • Tech-savvy with PMS systems, apps, and inspection tools • Positive, humble leader who thrives in a fast-paced, guest-first setting Why Join Wellness Cleaning? • Contribute to the Wellness of our communities, one healthy building at a time • Missional, supportive, values-driven team culture • Continuous learning, professional development and career growth • Market leading salary, benefits, and performance bonuses * Elevate Hospitality—One Sparkling Space at a Time. Apply Today and bring elegance, care, and leadership to every corner. * Send your resume to Tameika Hinton * Learn more at wellness-cleaning.com Job Type: Full-time Physical Setting: • Private school • School Schedule: • 8 hour shift • Monday to Friday People with a criminal record are encouraged to apply Language: • Fluent English and Speaks Fluent Spanish (Required) License/Certification: • Driver's License (Required) Shift availability: • Day Shift (Required) Ability to Commute: • Plano, TX 75074 (Required) Ability to Relocate: • Plano, TX 75074: Relocate before starting work (Preferred) Work Location: In person