Customer Account Representative-197357

HKA Enterprises is unable to support C2C. 3rd party submissions and C2C requests will not be considered for any positions. Job Summary Customer Account Executive who manages global airline nacelle support needs, responds to customer inquiries, document procedures, collect data, and provides information to customers to resolve concerns. You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities. Primary Responsibilities • Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares' orders • Provide customer support for navigation and utilization of our global Spares and Technical Service customer portal • Communicate with customers by telephone or electronically to provide information about organization products or services, manage customer accounts, and address customer concerns. • Liaison with both Engineering & UTAS MROs to meet customer needs • Actively manage and negotiate fluctuating credit situations and timely invoice payments • Provide periodic reports to management and be responsible for leading real time problem resolution activities • Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel. • Provide references to customers on publications materials and secondary sources of information • Act as an active participant in a Continuous Improvement team, for the betterment of the organization's processes and quality to both internal and external customers • Manage and maintain a record of customer interactions or transactions in the ERP System • Coordinate with provisioning, shipping, and inventory warehouse to expedite or trace shipments. • Understand and be able to effectively communicate engineering changes to both customer Purchasing departments and Engineers • Promote products/services to ensure business targets are met. • Provide after-sales support for client contracts to ensure customers satisfaction. • Perform duties related to overall customer service and account management. • Provide support to sales team with regard to customer concerns and visits. • Coordinate with sales reps to identify inside sales opportunities. • Maintain knowledge of UTC organization and products to provide the appropriate information and support to customers. • Consistently document customer service needs to identify patterns and maintain quality. • Bachelor’s degree and 3 years of relevant experience • Must be a U.S. Citizen • Ability to communicate professionally and effectively, both in writing and verbally in the English language. Ability to verbally communicate in alternate languages is helpful. • Must have the ability to be re-assigned to alternate days/work hours depending on business needs, as well as rotating additional shifts over holidays/weekdays. FULLY ON SITE #A&D Job Types: Full-time, Contract Pay: $28.50 - $30.35 per hour Expected hours: 40 per week Shift: • Day shift • Rotating shift Work Location: In person