Customer and Enablement Specialist, Operations

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

Interested in joining our smart, fun, and talented team?

The Customer and Enablement Specialist, Operations plays a vital role in designing, delivering, maintaining, and analyzing internal training programs and resources for the Operations team. This position ensures effective onboarding for Payroll team members, develops and updates customer education content, and supports strategic initiatives to enhance the overall customer experience.

Success in this role requires a strong understanding of payroll processes and systems, excellent project management skills, and the ability to drive collaboration across teams. The Specialist ensures Payroll and Operations teams are equipped with the tools, training, and resources needed to achieve organizational goals effectively.

The Role. . .

• Facilitate onboarding for new Payroll team members, including training on Prism and payroll processes
• Develop and maintain comprehensive documentation for Payroll and PEO onboarding processes and business-as-usual (BAU) activities for End-to-End (Payroll + SaaS) customers
• Serve as a reference for team members on Prism and documented processes
• Create, update, and deliver web-based and live training content
• Support the administration of the Learning Management System (LMS) and associated content library 
• Conduct training needs analyses, optimize training materials, and evaluate outcomes for continuous improvement
• Support continued adoption for Payroll (PEO & ASO) + End-to-End (Payroll + SaaS) customers through customer education
• Drive and manage cross-departmental projects, ensuring timelines and deliverables are met
• Effectively prioritize tasks, delegate responsibilities, and track progress for multiple initiatives
• Collaborate with the Enablement team to support organizational projects and goals

The Ideal Candidate. . .

• Strong written and verbal communication skills
• Team-oriented mindset with the ability to work effectively across departments
• Proven ability to manage multiple projects with varying timelines and complexity
• Excellent organizational skills and attention to detail
• Ability to adapt to changing priorities and solve problems in a fast-paced environment




Preferred Qualifications:

• Proficiency with Prism and knowledge of payroll processes or implementation
• Strong presentation and training facilitation skills
• Experience creating web-based training content using tools like Articulate
• Familiarity with using a Learning Management System (LMS) for training delivery and tracking
• Hands-on experience planning, coordinating, or managing multiple projects or initiatives
• Bachelor’s degree or equivalent experience
• Minimum 2 years of relevant experience in payroll, project management, training, or implementation roles

Fourth Perks: Unlimited PTO, Health, Dental, Vision, 401K match, Charity Days, Parental Leave, Flexible Work Environment, just to name a few…

Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, KY, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, VA, WA

Our Story

In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.