Customer Assistance Representative Sr.

Overview

Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Branch location: 8230 Sepulveda Blvd. Panorama City, CA 91402

Pay for this position starts at $19.75/ hour

Apart from religious observances, must have open availability and be able to work full time (40 hours/week) including days, nights, weekends & holidays

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

• Must be at least 18 years old
• This position requires a valid Driver's License
• Must have a high school diploma or GED equivalent
• Must have at least 1 year prior customer service or sales experience (retail, customer facing preferred)
• Apart from religious observances, must have open availability and be able to work full time (40 hours/week) - days, nights, weekends and holidays
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future