Customer Care Representative

JOB The purpose of this position is to provide exceptional customer support to water utility customers by addressing inquiries, resolving issues and delivering positive customer experience. This role involves interacting with city employees, citizens and business owners in person and over the phone to take payments, set up service orders and process service activation and/or termination requests. Employees must be able to manage multiple priorities, maintain focus with attention to detail and accuracy, while working both individually and as part of a team. EXAMPLE OF DUTIES Customer Service:Serve customers in person at drive-through and front counter, and over the phone. Analyze water consumption and billing data to resolve concerns. Act as a liaison between the City of Grand Prairie and customers to address water and wastewater-related inquiries. Resolve customer complaints and forward escalated matters to appropriate personnel.Payment Processing and Arrangements: Collect and ensure accurate processing of payments including credit card and cash transactions. Perform daily reconciliation of payments with verification of cash drawer and preparation of daily financial reports. Provide information and negotiate payment arrangements and deadlines for customers facing financial difficulties.Administrative: Maintain accurate records related to customer interactions and payment transactions, including forms and documents. Ensure compliance with financial policies and procedures.Other Duties: Perform all other duties as assigned by a supervisor/manager within your department/division.