Customer Care Specialist

Customer Care Specialist Onsite – Austin, TX Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for our Austin, TX office. Your primary responsibility will be helping patients heal using TMS treatment. Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. Benefits • Accelerated healthcare career growth – rapid advancement opportunities • Insurance benefits (Medical, Dental, Vision) and 401K • 20 days off annually (10 PTO days and 10 Holidays) • Employee access to Serenity’s treatment options Responsibilities • Be the face of Serenity Healthcare • One on one coaching and commitment to patients during treatment • Graduate Serenity’s paid TMS training program • Own outcomes of patient treatment Qualifications • High School Diploma/ GED. • Strong customer service mindset. • Three years’ work experience in customer service required • Excellent verbal and written communication, and basic math skills. • Well-versed in de-escalation skills and ability to connect with individuals. About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. Learn More About Us • About Serenity Healthcare • Serenity’s Provided Services • Meet our Patients HlcjwclPYH