Customer Care Specialist

Customer Care Specialist - No Healthcare Experience Needed Make a Meaningful Impact – Bring Compassion, We'll Provide the Training AtSerenity Healthcare, we’re transforming mental wellness through empathy, innovation, and science-backed care. We’re currently hiringTMS Techniciansto support patients through their healing journey. If you have a background incustomer service, hospitality, or caregivingand love helping others — this could be your perfect next step. No medical experience required. We provide full paid training and national certification. About the Role As aCustomer Care Specialist, you’ll work closely with patients undergoingTranscranial Magnetic Stimulation (TMS)treatment — a non-invasive, FDA-approved therapy for depression and other mental health conditions. You’ll be a calming, consistent presence throughout their care experience. Key Responsibilities: • Deliver one-on-one support during patient treatment sessions • Operate and monitor TMS equipment (training provided) • Encourage patients using positive tools like journaling, goal-setting, and mindfulness • Maintain accurate session records and communicate with medical staff • Create a warm, supportive environment for every patient About Serenity Healthcare Serenity Healthcare is a national mental health provider offeringpersonalized, evidence-based treatmentfor people who haven’t found relief through traditional therapies. Our team usesFDA-cleared TMS technologyand awhole-person approachto help patients heal from anxiety, depression, PTSD, and more. Ready to Make a Difference? Apply now and be the reason someone finds hope again. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply. Requirements Who We’re Looking For We hire people forcharacter and heart, not just experience. We’re especially interested in individuals with backgrounds in: • Customer service, hospitality, education, retail, or similar people-facing roles • A passion for supporting others through tough times • Strong emotional intelligence and a calm, kind demeanor Minimum Requirements: • 2+ years of full-time professional experience (any industry) • Clear, professional verbal and written communication skills • High level of empathy, patience, and emotional resilience • Punctual, dependable, and open to feedback • Must be authorized to work in the U.S. • Background check and drug screening required Benefits Why Join Serenity Healthcare? At Serenity, you’ll do more than work — you’ll help people take back their lives. Benefits Include: • 90% employer-paid medical, dental & vision • 10 PTO days (15 after 1 year) + 10 paid holidays • 401(k) with company match • Rapid promotion opportunities as we grow • Positive, mission-driven culture where your contribution matters