Customer Care Supervisor

Title:Customer Care Supervisor Location:Las Vegas, Nevada Reports To:Customer Care Manager The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. The Role: The team at Sunbit is looking for an organized, ambitious, and service-orientedCustomer Care Supervisorfor our Las Vegas, Nevada office. As a Customer Care Supervisor, you are responsible for upholding Sunbit’s Customer Care Core Values, which include building a positive team and family spirit. An ideal Customer Care Supervisor provides a motivating and productive environment, helping to build and lead a team of 10-20 Customer Care Associates. Please Note: This position is in a Call Center, in office (non-remote) environment What you’ll own: • Hire, Coach, and Develop new and existing associates • Oversee and engage in collections efforts with an experienced staff of Collectors trained to pursue delinquent accounts in a professional and courteous manner • Coach agents to gain knowledge and skills for excellent Customer Service and Collections practices • Lead weekly and monthly team huddles, presenting coaching programs for employee career advancement and employee retention • Assist with questions and/or escalations of customer and employee concerns • Monitor agent performance and provide monthly evaluations • Help develop and implement new policies and optimize current processes • Motivate and encourage agents through positive communication and feedback • Enforce Company policies for quality work and performance while ensuring compliance • Monitor employee time cards and scheduling for payroll submissions • Participate in interviews, administration of write-ups, termination, and co-worker improvement plans per company’s guidelines Requirements: What you'll Bring: • 3 year minimum of management experience with a team of 10+ employees • Outstanding verbal and written communication skills • Proficiency in using collections software and data analytical tools • Proficient computer and analytical skills • Excellent organization and leadership abilities • Available to work early morning, evening, and/or weekend shifts • Great people skills and ability to build rapport • Knowledge of Five9 and Verint is a plus • Proficiency in excel, including pivot tables and Vlookup. Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments—offering high approvals, speed, and zero fees—Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. The Perks: • Mission driven, empowered, and collaborative culture • Competitive pay and stock options • Unlimited PTO • Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) • Newly added HSA and Pet Insurance • 401(k) with company match • Cell Phone Stipend • Team-based strategic planning and ownership of deliverables Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. Recruitment Fraud Disclaimer We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us [email protected] confirm. We ask that you [email protected] about potential instances of [email protected] not reach our recruiting team directly.Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent [email protected], and your email about your application will be deleted from our systems.