Customer Collaboration Chile

Customer Collaboration Role Profile

Purpose of de Role

• Partnering with commercial team, proactively planification process to improve, sell out forecast accuracy, replenishment, and physical availability every day, everywhere.
• Understand customer core processes and develops programs or solutions to achieve both business results and build customer satisfaction.
• Leverage with both internal/external areas to accomplish Sell Out goals with accurate inventory levels.
• Proactive interventions with multifunctional teams.
• Drive collaborative planning with customers in terms of Sell Out forecast order entry planification process.
• Monitors and measures external and internal indicators to optimally manage In store product physical availability, inventory levels, service excellence and sales growth.

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• Support Commercial team co-leading S&OP process with our distributors in Traditional Trade (Sell Out, Sell In and Stock in trade)
• Partnering with commercial team, proactively planification process to improve, sell out forecast accuracy, replenishment, and physical availability every day, everywhere.
• Understand customer core processes and develops programs or solutions to achieve both business results and build customer satisfaction.
• Leverage with both internal/external areas to accomplish Sell Out goals with accurate inventory levels and proactive interventions with multifunctional teams.
• Drive collaborative planning with customers in terms of Sell Out forecast order entry planification process.
• Monitors and measures external and internal indicators to optimally manage In store product physical availability, inventory levels, service excellence and sales growth.

• Implement, maintain, and improve customer collaboration agenda. Including:
  • Inventory management.
  • Physical availability.
  • Sales Forecast Accuracy / BIAS according to Plan targets.
• Provide Sales scenario management according, market trends, commercial initiatives, internal and external factors.
• Physical availability management and improvement
• Proactively reporting with commercial teams either to maintain or improve Sell Out trends.
• Responsible for Sales Forecast Accuracy within Integrated Business Plan monthly meetings.
• Cost to serve Reduction based on Sell Out analysis, Economic Order Quantity, Order entry frequency modifications, safety stocks modifications according market demand and relevant events.

• Bachelor degree in Operations, Supply Chain or related field.
• 3+ years of experience in supply chain roles in CPG companies.
• English and Spanish required.
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, escalate tactfully, manage time, and prioritize
• Masters excel, power point and other MS Office tools (MS Project)

• Analytical thinking
• Deeply understanding of the Supply Chain
• Commercial sense
• Partner management
• Excellent written and verbal communication skills
• Excel functions management and sophisticated formula programming.
• Data base management.
• English business level.