Customer Consultant Operations Manager

Job Description Summary

To work in region as part of a customer's Operations team providing guidance, mentoring, and sharing best practices to ensure the skill base, operational process & procedures are aligned with the current business demands. Work with the GE support team to ready the shop for shop transition and significant operational growth.

Job Description

Roles and Responsibilities

• Work as a part of the GE project team, taking on the role of operational workstream Leader.
• Provide Leadership and direction to the customers operations team to ensure compliance with all relevant legislation, company policies & business targets.
• Support Senior Customer Operations Leader in the strategic development and planning of manpower, equipment and other resources to meet business demands.
• Provide ongoing mentoring, leadership & direction to the Senior Operations team,
• Provide recommendations on how to maintain a consistent engine delivery.
• Develop and use data-based metrics to monitor performance and to champion continuous improvement for the customer within the operations process.
• Assist in driving quality improvements throughout the process and at all times ensure that compliance with all regulatory requirements are maintained.
• Provide guidance on the setting, implementing and execution of gate targets.
• Actively support & encourage the use of Lean Six Sigma tools & techniques.
• Maintain GE business metrics providing regular updates to MRO Program Leader, project core team & senior steering committee.

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• Bachelor's degree from an accredited university or college, or equivalent knowledge and experience.
• At least 3 years of experience in an Operations leadership role
• Track record of managing and coaching teams, driving team engagement and individual development
• Strong interpersonal, coaching and leadership skills.
• Strong oral and written communication skills

• Knowledge of the disciplines of manufacturing management such as production and WIP control.
• Strong analytical & problem-solving skills.
• Knowledge of GE products, processes, customer requirements
• Six Sigma training preferred.