Customer Engineer

Customer Engineer > Location:San Antonio, TX, USA, 78251 Company:Tower Semiconductor Ltd. About Tower Semiconductor Recruiting World Class Talent For A World Class Leader! Join Tower Semi! Looking for a career path in the high tech manufacturing industry? Become part of a team focused on delivering the most exciting semiconductor technology to the world! If you enjoy working with others in a fast pace environment and are looking for an opportunity to grow your career in the high tech industry then Tower Semi is for you. Tower Semi is a global specialty foundry leader! We specialize in manufacturing analog integrated circuits for more than 300 customers worldwide in growing markets such as automotive, medical, industrial, consumer and aerospace and defense, among others. Job Description Serve as the main point of contact for Tower customers, driving activities from design through end-of-life. Champion customer needs within the organization, collaborating with sales, operations, engineering, and quality teams to ensure alignment between customer requirements and Tower's business goals. Manage the complete product lifecycle, from initial design win to final ramp-down. This Job Is For You If • You can serve as a primary interface for our customers for all issues related to design, prototyping and qualification efforts, from design win through production release. • You can serve as primary interface for all quality and reliability issues on production parts. • You can coordinate activity with the yield and engineering teams to resolve product related parametric and yield issues. • You can work with customer engineering team to ensure tape-ins occur on schedule • You can provide design funnel updates as required and work with customers to actively seek feedback on designs once tape-in is complete. • You can partner with sales to obtain customer start letter and forecasts each month. • You can partner with Operations and Industrial Engineering teams to determine capacity restraints and feedback information to the customer. • You can ensure customer tape in flows seamlessly from CAD, photo mask, through wafer start and delivery. • You can team with Operations to set proper lot priorities and obtain valid commit dates • You can obtain FSRFs (foundry service request forms) and team with Engineering to ensure process splits are performed per customer request. • You can manage MPW process from initial tape-out (clean data to mask CAD) through dice delivery. • You can team with logistics, operations and quality organization to set up customer quarterly business reviews and factory audits. • You can put together the business portion of the quarterly business review. • You can publish and drive action items which are the outcome of such customer meetings. • You can administrate E-bizz accounts for each customer, including reviewing and addressing customer help ticket activity. • You can delp support inventory reduction activities by efficiently managing customer engineering orders and wafer requirements. • You can be responsible for maintaining and improving customer satisfaction with feedback received from customer surveys and business reviews. • You can send periodic performance metrics to customers. • You can provide periodic reports and internal customer reviews to management as needed. • You can maintain and drive critical customer projects using MS Project/Gnatt charts and provide updates as necessary. Job Requirements • 5+ years of experience in semiconductor manufacturing environment. • 2+ years of increasingly responsible and successful customer account management experience. • Must have basic knowledge of semiconductor process flows (including mask layers), Mask Cad and Probe processes to manage inline change requests and masking layer requirements (which mask set to utilize) with customer. • Experience in process integration or product engineering is preferred. • Strong verbal and written communication skills needed. • Working knowledge of PROMIS preferred. • Knowledge of MS Project, Office, data collection and analysis systems and SAP (preferred). • Working knowledge of various quality systems standard (9001, 14001, TS16949) and industry standards (JEDEC). • Proven capabilities in project management and people management will be a plus. • Bachelor’s degree in engineering or science fields. Emphasis in Semiconductor manufacturing is preferred. Also, MBA preferred but not necessary. • Must be authorized to work in the U.S. without sponsorship. #IND100 > United States Perks Perks And Benefits Industry leading healthcare. Community outreach programs Savings and Investments Educational resources Opportunities to network and connect Recruiting incentive program Employee recognition programs