A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team always seeking new possibilities and dedicated to creating the world's leading AI-powered cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts ensuring exceptional client experiences with a focus on delivery excellence and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings now part of IBM which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security enhancing IBM's cloud solutions to ensure enterprises achieve efficiency security and scalability in their cloud journey.
Our Team
The Vault Radar Infrastructure team builds andĀ maintainsĀ the core systems that power our cloud and on-prem platforms. We focus on reliability scalability and security so the product team can ship features confidently. Our core stack includes Nomad Consul Vault Terraform Postgres RabbitMQ and AWS services.
In this role you will:
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Operate as a Subject Matter Expert on multiple critical components of a specific product by combining the expected customer journey with the inner technical workings of said components
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Work directly with Customers and collaborate with HashiCorp Sales/Field Partners Customer Support and Core Engineering teams.
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Effectively triage and respond to incidents and drive escalations from start to resolution.
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Troubleshoot and reproduce complex problems leveraging and aggregating information from various sources including: Customer Support description of the issue studying logs looking at configurations looking at current database state and looking at source code
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Ability to read and write in Golang code (and possibly other languages depending on the team/product)
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Ability to read and write database queries in database technologies (such as Postgres)
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Ability to fix defects and technical debt in the product by collaborating closely with code owners on the Core R&D team and contributing to source code
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Demonstrated ability to work with customers and collaborate across customer-facing functions
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Familiarity with implementing and executing workaround scripts
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Comfortable troubleshooting difficult incidents under time pressure
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Familiarity with HashiCorp products and has worked in Core R&D functions supporting HashiCorp products.