Customer Escalations Engineering Technical Leader

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part of a team that cares about its customers, and enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

The position is responsible for the support and delivery of Differentiated Services like professional services, high-touch engagement, and network consultation for Cisco Meraki's top enterprise customers.

Performs and drives architectural, design, and integration engineering for complex network infrastructure solutions. TCEs assist customers and Cisco CX services with the identification and documentation of network/security design and architecture best practices.

TCEs align and drive focused work with customers' business strategies and objectives. On a quarterly basis, TCEs are expected to present the overall status of projects and delivery as part of the Quarterly Business Review. TCEs will provide backup support on other Advanced Services accounts. Engineers will demonstrate and generate applicable technical, standard methodologies, and white papers.

In addition to a TCEs day-to-day customer activities, training and mentoring other TCEs will be required. TCEs lead the responsibility for driving regional Advanced Services projects and customer-based project initiatives. TCEs will actively lead complex network, security, and collaboration design, performance engineering, or problem resolution projects. TCEs solve complex, multi-functional technical issues that cross boundaries over many disparate product technologies.

Other Objectives include

• Perform analysis and diagnosis of complex networking, security, or cloud-based problems
• Help build simulated networks in test labs to resolve problems and compatibility issues
• You will work with the Virtual Teams
• Provides ad hoc systems/product training
• Generates reusable Intellectual Capital in the form of standard customer work
• May act as the technical specialist for complex deployments

Who You'll Work With

Advanced Services—This opportunity involves helping to craft the customer's vision for their network and maintain a secure, state of the art environment that is second to none in terms of network uptime and reliability.

The Team

This is a team of leaders - we provide the leading solutions and architectures to customers - along with cutting-edge consulting to ensure customer success. Our members work multi-functionally and together to deliver business outcomes to our customers, along with the resources to ensure personal and professional growth.

Who You Are

Minimum Qualifications

• CCNP/CCDP or equivalent expertise in one of the following three areas

(Route/Switch, Data Center, Security)

Desired Skills

• Typically requires BS, CS, University degree or equivalent 4+ years experience in network engineering support environment
• Advanced degree strongly preferred

Why Cisco Meraki:

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.