Customer Experience Continuous Improvement Manager

Role Overview:   

We like makers and strategic thinkers! Are you the innovative thinker who is ready to take our customer experience on a journey to the future?  

Come be part of our Advanced Materials division, a leading global material solutions provider of composites, adhesives, and formulation products across Aerospace, Automative, Infrastructure and many more.  

You will join our Global Supply Chain Excellence team in this newly created position where business and digital transformation, and teamwork come together to elevate our customer experience and achieve our 360-strategy to accelerate sustainable growth and value. We are seeking a dynamic and experienced Customer Experience CI Manager to lead our transformation journey globally. This position, reporting to the Global Supply Chain Excellence Director, will lead our transformation journey focusing on the order to cash, logistics and transportation areas. The role offers the opportunity to make a significant impact on our organization’s efficiency, customer satisfaction, and business growth.  

Do you think you’re the right fit for this opportunity? Apply today!  

Role and Responsibilities:  

As Customer Experience Continuous Improvement Manager, you will:  

• Lead Transformation Initiatives: Contribute to the transformation roadmap within both the Advanced Materials division and at corporate levels, contributing to our 360 strategy - Engage, Improve, and Grow. 

• Enhance Customer Experience: Support Customer Service, Logistics, and Supply Planning functions across EMEAI, AMERICAS, and APAC regions. 

• Collaborate and Innovate: Work closely with core functions to implement changes and innovate, ensuring alignment with company procedures and safety standards. 

• Manage a Global Team: Lead a team of process owners, ensuring efficient project execution and continuous improvement in customer engagement processes. 

• Drive Digital Transformation: Contribute to digital transformation efforts, particularly in the Order to Cash process, leveraging AI, automation, and SAP HANA. 

• Stakeholder Engagement: Work with stakeholders to understand current and future scenarios, develop data-driven business cases for improvements, and ensure effective communication with management. 

• Budget and Risk Management: Manage project budgets, mitigate risks, and report any deviations, ensuring the successful delivery of estimated benefits. 

• Training and Development: Develop and provide training to end users, supporting the adoption of new processes and technologies. 

Experience and Competencies:  

What We’re Looking For: 

• Master’s degree in business, engineering or technology management, with 5 to 7+ years of supply chain experience in a global company or in consulting 

• Expertise in Continuous Improvement & digital transformation: You are a seasoned expert in continuous improvement, digital transformation (SAP HANA, Artificial intelligence, automation), and change management. Experience in an ERP / SAP implementation is essential. 

• Customer Service & Logistics: You have strong understanding of customer service, distribution strategy, logistics, and warehousing management. Experience in customer service transformation and familiarity with the Order to Cash process is essential. 

• Communication Skills: You have excellent verbal and written communication skills, with the ability to interact effectively with all levels of the organization. 

• Project Management: You have a proven ability to manage cross-functional projects in a multicultural environment, with a strong track-record in change management. 

• Technology Savvy: You are responsive to exploring how AI can impact business and have experience in large-scale technology delivery. 

• Analytical and Creative Thinker: You thrive in fast-paced international environments, are adept at creative and analytical problem-solving, and bring structure to our operating model. 

• Adaptability and Flexibility: You are willing to travel up to 30% of the time, work flexible schedules, and adapt to changing circumstances. 

• Leadership Aspirations: You are eager to develop and confirm your leadership skills while contributing to a global team. 

What next? 

If you would like to join the Huntsman and apply your knowledge into a global multi-cultural company that is looking to embrace new AI-powered technology, tackle stakeholders’ challenges with flexibility and grace, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way. 

About Us: 

Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions. Huntsman offers unsurpassed opportunities to build a successful future.