Customer Experience Coordinator

Customer Experience Coordinator TITLE: Customer Experience Coordinator HOURS: Full-Time Opening and/or Closing shifts, M-F, (occasional availability on weekends) LOCATION: New York, New York COMPENSATION: Salary Arrive operates as a co-working platform for fitness with an elite team of members that rent space to privately train their high-caliber clients. Arrive helps wellness professionals do what they love while building strong independent businesses that enable flexibility, freedom and financial success. Simultaneously, the Studio’s comprehensive multi-disciplinary approach to health offers the client/patient with physical therapy, massage therapy, pilates, yoga, personal training, body work and even nutrition all under one roof. We're excited about the upcoming year and continued growth! We are selectively adding to our team of exceptionally talented and motivated individuals to help accelerate our efforts. Join us. It’s going to be fun! JOBSUMMARY: • Overall responsibilities include assisting in daily administration by hosting the activities of the business, including scheduling, payment processing, customer relations, new client onboarding, communicating with vendors, and maintaining an organized space SPECIFICS OF ROLES & RESPONSIBILITIES: • Handle members’ scheduling (daily, weekly, and monthly inbound requests via phone, email and in-person booking) with attention to detail and laser-like focus in order to create a superior experience for our members • Process membership payments on a daily, weekly, and monthly basis and produce invoices • Provide a superior experience for all guests with personalized greetings, assist with both member and client onboarding (via tours, communicating brand systems, helping acclimate members and clients to best utilize the space) and address member requests, complaints and concerns • Process communications between members, clients, Customer Experience Manager, Events Director, Founder, and others to develop the membership profile to cultivate insights, capture opportunities, and build strong relationships • Handle administrative duties such as: answering phones, emails, website chat and light space cleaning (eco-friendly policy), folding laundry to help maintain a fresh, ready-to-go, and inspiring experience for members • And other business needs as required to summary; potential to increase responsibility substantially based on the performance of the above outlined starting responsibilities YOU: • Sometimes you won’t know the right answer, but you’re the kind of person who is always up for the challenge and ready to think on your feet • Customers are complex. You are up to the challenge of no two days being the same and find joy in anticipating and proactively solving unique customers' issues from start to finish • If you excel at and enjoy figuring out really complex puzzles and logistical nightmares, this is the place for you. CUSTOMER EXPERIENCE COORDINATOR REQUIRED SKILLS: • A take-charge attitude and a confident decision maker • Strong proactive problem-solving • Exceptional follow through • Original thinker with unorthodox problem-solving • Strong boundaries and people skills • Strong attention to detail and organizational skills • Exceptional written and communication skills • Ability to work in a fast-paced environment • Strong Word, Excel, and PowerPoint skills • Familiarity or ability to learn MindBodyOnline, Google Docs on Mac platform, Asana, Squarespace, and others CUSTOMER EXPERIENCE COORDINATOR PREFERRED SKILLS: • Business, service industry, fitness industry, or communications degree (or completing this degree currently) • Positive attitude • Strong analytical skills • Works well independently or as part of a team • Bonus Points:Interest in Fitness/Wellness/Brand Work RemotelyNo Job Type: Full-time Pay: $41,600.00 - $48,000.00 per year Benefits: • Paid time off Shift: • Evening shift • Morning shift Experience: • Customer service: 1 year (Required) Ability to Commute: • New York, NY 10001 (Preferred) Work Location: In person