Customer Experience Data Administrator

Job Title: Customer Experience Data Administrator 

Employment Type: Full Time 

Reports to: Senior Vice President of Customer Experience 

Salary: Competitive, based on experience 

Location: Palmetto, FL 

Who We Are: 

LIFE SURGE is one of the fastest-growing organizations in the country and is a faith-based company focused on live Christian events and education for people wanting to grow their financial resources and impact (www.lifesurge.com). We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we all root for each other’s wins! Top performers are rewarded and acknowledged at our company. So, let your light shine!

Position Overview: 

As a Customer Experience Data Administrator, you will play a crucial role in maintaining and managing our sales data, ensuring its accuracy, and supporting the sales team with valuable insights. You will work closely with the Customer Service and Sales supervisors, and collaborate with various departments to streamline data processes and contribute to the overall success of our sales efforts. 

Key Responsibilities: 

Data Entry and Maintenance-

1. Gathering daily ticket sales reports for ticket sales team, Impact Counselor activity reports for impact counselor team, and call reports for both Ticket sales and Impact Counselor Sales team 

2. Reviewing class rosters to make sure all information is correct

3. Answering and forwarding team email boxes for both teams. 

4. General Customer Service Info box 

5. Classes info box 

6. Scheduling team’s work calendars 

7. Calculating and creating other reports as needed 

Reporting and Analysis-

1. Generate and deliver routine and ad-hoc reports for the sales team, providing insights into sales performance, trends, and KPIs. 

2. Analyze sales data to identify opportunities for growth and improvement. 

3. Assist in creating data-driven sales strategies and forecasts. 

Data Security-

1. Implement and maintain data security and privacy protocols to protect sensitive customer information. 

Process Optimization-

1. Continuously seek opportunities to streamline data-related processes to improve efficiency and accuracy. 

2. Collaborate with cross-functional teams to integrate data and processes. 

Qualifications-

1. Bachelor's degree in Business, Information Technology, or a related field preferred. 

2. Previous experience in data administration, data entry, or sales support is a plus. 

3. Experience with Hubspot and data management tools. 

4. Strong attention to detail and accuracy in data entry and analysis. 

5. Excellent analytical and problem-solving skills. 

6. Effective communication and teamwork skills. 

7. Handle confidential information with discretion. 

Job Benefits:

1. Health, Dental, Vision, Life, Holiday and Paid Time Off.

2. Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.

3. High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment.

If you are ready to get in on the ground floor on something bigger than all of us, and you are a team player who is not afraid to work hard and be well rewarded, then apply now to be considered! This may be the opportunity of a lifetime!

LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.