Customer Experience Design Associate Consultant

Introduction
Are you about to graduate or did you graduate in the past year? Are you a forward-thinker and eager to learn? At IBM Consulting we are always looking for superstars to work on multiple exciting projects in a friendly and energetic working environment. If that is you join us as an Associate Consultant!
IBM Consulting’s Associate Programme is IBM’s world-class 2-year development programme for early professionals and about-to-graduate talents.
As an Associate you will jump-start your consulting career by combining client project work across different industries and service areas. Your projects will be combined with focused training and coaching by our network of experts and mentors. All those elements will help you develop relevant skills and gain meaningful experience while you solve our clients’ most complex problems with future-shaping solutions. Learn more here: https://www.ibm.com/careers/uk-en/early-career/entry-level/

Your Role and Responsibilities
If you see yourself as someone who believes no proxblem is too big to solve and who wants to unleash their potential IBM Consulting is for you.
As an Experience Designer Associate Consultant you will have the opportunity to work and learn together with the best team of customer journey consultants user experience designers creatives strategists business consultants and full-stack developers that you ever imagined. From day one you will be part of a team that works as a start-up but thinks big with innovation in our DNA. A team that will be more than happy to help you deal with the challenges that our customers are facing. And of course we also want to hear from you and incorporate your contributions and perspectives.
Everyone counts in our teams. We work in the most “hot” and strategic areas in the market such as digital marketing experience design mobile & XR and digital product development. To help you on this journey you will have access to unlimited learning and knowledge sessions that will complement your on-the-job learning. Focus of this role will be on customer strategy and process transformation.

Within your role as an Experience Designer Associate Consultant you will:
• Shape conduct research and collaborate with users staff and stakeholders to shape a holistic view of the total user experience
• Analyze consolidate and communicate research findings to stakeholders in order to strategically frame validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives
• Translates client needs business and technology requirements and user research into vision documents wireframes user flows mockups and high-fidelity prototypes and user-interfaces all made possible thanks to continuous feedback and iterations;
• Enable the customer process transformation and embed new working ways through IBM Garage delivery model.
• User Journey Mapping with emphasis on pain points and opportunities to improve the current journey(s);
• Detail to-be processes to enable new customer experiences and employee experiences
• Support de development and execution of a pilot or Minimum Viable Product as part of Garage delivery model.
• Develop best practices and playbook to hand over to client customer operations
• Implement agile methods and ensure knowledge transfer

If you’re interested in this position please follow the following steps:
• Apply via our career site and upload your CV and motivation letter (in English)
• Talent Acquisition team will follow up with your application within the next weeks
• The most suitable candidates will be invited to an Assessment Day in February 2024 where you will spend the day with like-minded graduates.

Expected Start Date for the new hires is 1 April 2024.

Required Technical and Professional Expertise

• We welcome recent graduates with maximum 1 year of work experience and final-year students with less than 6 months of studies left.
• Degree in any of the following domains in a design related track like Design for Interaction Digital Design etc.
• Portfolio of projects that demonstrate your skills in UX strategy – from research to envisioning to execution
• Love for qualitative & quantitative data experimentation and user testing
• Excellent storytelling skills
• Willingness to collaborate on-site with the enthusiastic client teams and travel up to 4 days a week to clients in Belgium depending on business demand
• Fluent in either Dutch or French with a good working knowledge of the other and English with strong communication skills both in writing and verbally
• Eligible to work in Belgium and European Union without any restriction.

Preferred Technical and Professional Expertise
Skills or experience in Service design UX design and Agile