Customer Experience Designer

Description

SPS Commerce is growing- We are looking for a Customer Experience Designer to join our Training and Education team. As a Customer Experience Designer, you will be responsible for designing and building material based on content provided internally by the Customer Success team. If you are looking for an opportunity to join a creative and dynamic team, where you will develop a variety of internal and external facing content, working across business units, then this is the role for you.

This is a hybrid role based out of our MN office.

Does this sound like you?

• Teamwork and Collaboration. You excel at developing and fostering relationships with internal teams and customers
• You exhibit design expertise- you seek to understand design outcomes and can develop and implement design solutions focused on the customer experience
• Fast paced work environments are where you thrive. You are highly organized and comfortable working on several fast-moving projects simultaneously
• You pride yourself on your communication skills and ability to set expectations with teammates and customers

Why work at SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world's largest retail network, and we don't just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.

Careers don't just grow here, they're made here.

The Day-to-Day

The Customer Experience Designer ensures the customer experience aligns with company branding, team methodology, and industry design best practices. As a Customer Experience Designer, you will use Articulate Storyline and Adobe Creative Cloud applications to create content and you will seek to improve customer satisfaction in all phases of their journey with SPS Commerce.

• Provide packaged production files for review by subject matter experts
• Utilize established pattern library and branding requirements for foundational elements in all designs
• Ensure designs provide a consistent experience and feel to customers
• Consult with subject matter experts, suggest experience collateral, and provide guidance
• Identify all needed design collateral for assigned projects
• Create storyboards/ new designs with fellow designers and subject matter experts where needed
• Collaborate with management on work prioritization
• Work collaboratively within the Training & Education team, as well as build internal partnerships across the organization
• Consistently apply training and adult learning theories, instructional design models, and e-learning standards (e.g. SCORM)

Education and Experience

• College degree or equivalent education and experience
• Minimum 2 years of experience in design, training, or related field
• Expert in one area of Adobe Creative Suite (Print / Video)
• Experience working in teams and completing tasks in a highly collaborative setting
• Experience in print design, graphic design, or web design
• Copywriting experience
• Experience with Articulate Storyline highly preferred
• Experience in video editing, motion graphics, compositing, audio mixing, or editing highly preferred

EOE including disability / veteran

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

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