Customer Experience / General Application / Istanbul Office

Customer Experience / General Application / Istanbul Office

At Maersk, we have big plans for logistics and services. Our aspiration is nothing less than to become the global expert in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.

We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we push ourselves to do better, and we encourage each other to do the same.

This ad is a “General Application” post for potential vacancies at our “Customer Experience” function, Istanbul, Türkiye team. You will play a crucial role in delivering exceptional experiences to our customers and ensuring the smooth execution of shipments. If you believe you would add value to Maersk, we would love to hear from you.

Apply now and be a driving force in transforming global trade with us!

Key Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams
• Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts
• This includes conducting campaigns and sales promotions across customer opportunities
• Ensures all products and services are sold to the customer to maximize profitability
• Builds strong relationships with all stakeholders including offshore Global Service Center teams
• Is fully responsible for customer satisfaction and has experience with customer interaction
• Has a full understanding of customers' business drivers, needs and requirements
• Manages the sales pipeline, segmentation and accurate forecasting
• Handles incoming customer services queries, issues and exception management

We are looking for: 

• Fresh grads and/or min 2-3 years’ experience in logistics industry
• Willingness to handle customer requests with a commercial mindset
• Strong sense of urgency and exceptional prioritization skills for time-critical tasks.
• Ability to independently organize and structure daily work, efficiently managing workload with agility.
• Proficiency in MS Office, particularly Outlook and Excel.
• Excellent verbal and written communication skills in Turkish and English.
   

When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.

The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the purpose of conducting the application process for candidates. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Maersk Denizcilik Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via [email protected]. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.

By clicking the apply button, you accept and give your consent to Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the transfer of your personal data, which includes information in the Identity, Contact, Professional Experience and Disability Information (if any) categories within the documents and information you have submitted for your job application to the global recruitment team/abroad through the workday system whose servers are located abroad for the purpose of managing the application processes of the candidates.

You may withdraw your explicit consent at any time by sending an email to [email protected].

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].