Customer Experience Manager

Join our team as a Customer Experience Manager

and play a pivotal role in shaping our competitive logistic offer to drive sales, market share, and customer satisfaction to new heights! If you're passionate about strategic planning, customer delivery experience, and collaborative initiatives, this role is for you!

Mission:

• Develop a competitive logistic offer tailored to different customer segments, channels, and VIP customers
• Understand and align with the logistic offer environment in different territories
• Drive collaborative initiatives with Sales to enhance customer delivery experience

Key Responsibilities:

• Execute the global strategy of customer delivery experience
• Define the logistic offer framework and action plan across multiple countries
• Ensure effective application of collaborative processes

Main Activities:

• Tailor the Commercial Logistics Offer (CLO) by customer segment and incorporate Customer Process Capabilities
• Negotiate and review logistic offers with front offices annually
• Promote and ensure awareness of logistic offers within sales organizations
• Drive the deployment and usage of Customer Process Capabilities
• Lead and promote the monetization of logistics services
• Oversee the Logistic Efficiency for Distributors (LED) program and support the VIP program of Global Solutions

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.