Customer Experience Operations Intern

Customer Experience (CX) Operations Intern 

What is iManage U? 

iManage U provides students the chance to experience a dynamic, rapid growth technology company firsthand. iManage will provide a structured program which delivers project-based activities, improved knowledge of business fundamentals, tackling complex problem solving, collaboration, team building, and some fun experiences along the way! This year, our paid internship program will kick-off on Monday, June 2nd and will run through Friday, August 8th. 

This internship will be based out of our downtown Chicago office, with regular activities requiring in-person presence. 

Goals of the Program:

• iM Making An Impact: Leave your mark on your team by owning and completing assigned projects
• iM A Mentee: Learn from teammates across departments & gain perspectives from a diversity of people
• iM A Connector: Meet & connect with as many interns and iManage employees as possible
• iM Inspired: Learn from our leadership team and ask questions during our lunch and learns
• iM Social: Enjoy social events, and everything iManage has to offer this summer

Being an intern on our CX Operations team means...
You will be responsible for supporting our iManage Customer Experience Operations Team (CX Ops). CX Ops is responsible for the operational excellence of the Customer Experience department and supports the organization through CX data management & reporting, service configuration and provisioning, contract intake & documentation, and the optimization of operational processes.
You will have an opportunity to come and work directly within our global team to support the entire Customer Experience Organization and will work on projects that will make an impact across iManage. We’re looking for individuals that are passionate about technology and have stellar communication skills.

iM Responsible For…

• Assisting with the roll out of process and programs within the Customer Experience Team
• Developing internal process guides and organizational communications and that will lead our team to success
• Researching and testing internal user experience within the tools Customer Experience uses
• Supporting data cleanliness and information visualization initiatives and programs

iM Qualified Because I Have…

• Been currently pursuing a bachelor’s degree or master’s degree
• A keen interest in technology, process development, or business operations related fields
• A self-starter attitude and ability to manage competing priorities
• Experience working under tight deadlines with high attention to detail
• Strong communication skills (both written and verbal)
• Ability to be flexible and coordinate with geographic team around the world

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! 

About iManage  

iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

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