Customer Experience Representative

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that’s built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way.

Responsibilities:

As the Jenni Kayne Customer Experience Representative, your primary responsibilities include the following:

• Communicate effectively through phone, email, sms and live chat using Gladly with customers to determine their needs
• Handle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, customer issues, etc.
• Maximize sales by clienteling, assisting in styling consultations, and providing friendly and welcoming customer service
• Encourage customers to sign up for Jenni Kayne Rewards and engage with us on our social media platforms through email and phone
• Secure company assets through loss prevention in compliance with company policies and guideline

Qualifications:

• Minimum of 3 years of experience in a customer service environment. Retail sales; women’s upper contemporary, multi-label or luxury designer preferred
• Can-do attitude and commitment to providing excellent customer service
• Willingness and availability to work during peak business periods –weekends, holidays, etc.
• Demonstrate strong written and verbal communication skills
• Knowledge and experience with POS and Inventory Management systems, Microsoft Word, Excel, etc.
• Comfortable working in a team environment

Preferred Skills:

• Minimum of two to three (2-3) years of experience in apparel or lifestyle e-commerce
• Results driven; strategic, conceptual and innovative thinker
• Excellent verbal and written communication skills
• Ability to multitask and exceptional organizational skills, owning calendar and managing deadlines

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to move and lift heavy objects (10 pounds or more) from time to time as required

Additional Notes:
This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

The annual base salary range for this position is $45,000-$49,000. The base salary is determined by experience, education, skills, and location.  In addition, this full-time position is eligible for the following company benefits:

• Discretionary annual bonus based on company and personal performanceDi
• Competitive healthcare benefits:
• Medical
• Dental
• Vision
• Short Term Disability
• Long Term Disability
• Life Insurance
• Employee Assistance Program
• Flexible Spending Account
• 401k Match
• Unlimited Vacation
• Live-Well Program:
• Annual Health and Wellness stipend
• Live-Well days off
• Supporting the causes our team cares about
• Generous Parental Leave
• Employee Discounts