Customer Growth Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Position Summary

Visa Direct is a real time payments network that helps to transform money movement globally. Visa Direct APIs and solutions enable consumer and business applications including person-to-person (P2P) transfers, business to consumer (B2C) and business to small business (B2b) payouts and government to consumer (G2C) disbursements. Large innovative companies already utilize the Visa Direct network to enable money movement such as Revolut, Wise, Square, Stripe, Airbnb, Facebook, PayPal and hundreds more.

The Visa Direct Global Sales Enablement team plays a critical role in growing the Visa Direct business and is responsible for commercial strategies and tactics to grow revenue, capturing new business support and post-sale commercial success to expand markets, use cases and verticals.

We are looking for someone who is excited to help grow our sales enablement function, and the newly established customer growth function into a scalable model, working with cross-functional teams to ensure new and existing clients on-boarded are seeing commercial success and growing transaction volume.

This is an excellent role for candidates that have Product Marketing, Project Management and Customer Analytics experience and are energized about using their skills alongside a product team to accelerate growth of one of the top global payment networks.

The role will be responsible for working across teams to coordinate and manage timelines, help drive strategies, and develop analytical tools and dashboards with a view to help grow our business with existing clients.

Key Responsibilities:

• In partnership with the customer growth lead, help drive the global project and strategic framework for customer success and growth for Visa Direct, working with regional commercialization, sales, operations, product and marketing as key stakeholders
• Support the creation of processes, feedback loops, and tight integrations with our GTM strategies
• Help manage agencies to develop scalable best practice customer success toolkits across priority use cases and segments
• Own the project plan detail, ensuring stakeholders across multiple teams stay engaged and have clear updates/accountability
• Support the customer growth lead in working with regions and sales to pilot toolkits and model with strategic clients to receive measurable feedback and tweak as needed
• Using Visa analytics and tools, create data dashboards looking at client patterns, gaps and benchmarking vs peers
• Partnering with regions and multiple stakeholder groups, select strategic clients per region to engage in benchmarking exercise, resulting in growth programs
• Research and use industry trends and competitive analysis to inform best practice and strategies
• Become a product expert to be able to train external agencies on capabilities and USPs of Visa Direct
• Help support the overall Sales Enablement team helping to manage plans and reporting

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Minimum Qualifications:
• Experience in and a passion for payments and fintech
• Experience with data and building dashboards/tools
• Ability to independently lead and manage projects with multiple work streams
• Excellent cross-functional collaboration capabilities
• Strong global business acumen and ease of communicating cross-culturally
• Passionate about working with colleagues across the globe to develop go-to-market and growth strategies for a rapidly growing business unit
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
• Self-starter, team oriented, collaborative, and driven
• Top communication skills, including oral, writing and presentation capabilities

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.