CUSTOMER INF RESEARCH SPECIALIST

Work Location Type: Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

PRIMARY FUNCTION

The Customer Information Researcher will leverage standardized research processes to enhance Grainger's understanding of our customers. This role will work collaboratively with Customer Information Analysts, Process Engineers, Technology Developers, and Business Leaders to eliminate process waste, leverage scale opportunities, optimize activities, and automate routine work. By making actionable customer information available, we help Grainger market, sell, and deliver the best products and solutions that meet the needs of our customers.

MAIN DUTIES & RESPONSIBILITIES

• Actively curate and supplement customer information for all of Grainger, primarily through online research, with an
• emphasis on identifying qualified prospects and accurately segmenting Grainger's current customers.
• Contribute to development and continuous improvement of standard research processes.
• Execute processes that create customer information, e.g., conducting online research on customers to confirm which
• industry a location is in.
• Contribute to analysis - helping Grainger get to know our customers and how we can fulfill their MRO needs
• Present and share work with peers.
• Develop a deep understanding of the US MRO market - what customers exist in which industries, and how attractive are they to Grainger?

EDUCATION & EXPERIENCE

• Bachelor's Degree preferred.
• 0-3 years post-undergraduate experience.
• Intense curiosity about Grainger's customers and business - the MRO market must be a genuine source of interest for a candidate to thrive in the role.
• Advanced computer skills with proficiency using the Microsoft Office suite.
• Desire to develop additional technical and quantitative skills.
• Clear written and visual communication.
• Thorough, thoughtful online research.

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.