Customer Onboarding Coordinator (French Speaking)

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs  succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you’ll do

• Be responsible for getting Otter customers from a “yes” from Sales to live and operating on the Otter platform
• Make contact with customers primarily via phone to begin the onboarding process 
• Set up Otter software by creating their accounts, gathering & linking delivery app credentials to an account
• Facilitate shipment of hardware, coordinate with internal teams and the client to ensure receipt of product
• Train clients on tooling to set up clients for success
• Partner with Sales Team & Success Team to support implementation success

What we’re looking for

• French speaking
• Strong communication skills
• Organized with high attention to detail
• Ability to understand problems from the client’s perspective
• Personable — comfortable on the phone; excels at resolving client issues
• Collaborative — promoting partnerships across teams to drive resolutions focused on the clients
• Bonus if you have experience in an operational / sales role

Why join us

• Early-stage company: Join one of the fastest-growing SaaS companies revolutionizing the food industry 
• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone. 
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Paddington, London office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at Otter!

Ready to join us as we serve those who serve others?