Customer Retention Manager

Job Overview The Retention Manager plays a crucial role in enhancing customer loyalty and reducing churn rates within the organization. This position involves developing and implementing strategies that foster long-term relationships with clients, ensuring their needs are met, and addressing any concerns that may arise. The ideal candidate will possess strong leadership skills, a knack for negotiation, and the ability to analyze customer data to drive retention initiatives. Duties • Develop and execute retention strategies aimed at improving customer satisfaction and loyalty. • Analyze customer feedback and data to identify trends and areas for improvement. • Communicate effectively with clients to understand their needs and resolve any issues promptly. • Supervise a team of retention specialists, providing guidance and support to enhance their performance. • Negotiate contracts and agreements with clients to ensure mutually beneficial outcomes. • Monitor key performance indicators (KPIs) related to customer retention and report findings to senior management. • Conduct regular training sessions for staff on best practices in customer service and retention techniques. Skills • Proficient in English with excellent communication skills; multilingual abilities are a plus. • Strong negotiation skills with the ability to manage difficult conversations effectively. • Proven project management capabilities, ensuring timely completion of retention initiatives. • Experience in supervising teams, fostering a collaborative work environment. • Ability to analyze data critically to inform decision-making processes. • Background in sales is advantageous, enhancing the ability to understand client needs and drive engagement. • Demonstrated leadership qualities, inspiring team members towards achieving common goals. Join our team as a Retention Manager and contribute significantly to our mission of delivering exceptional customer experiences while driving business growth. Job Type: Full-time Pay: $85,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Ability to Commute: • Chicago, IL 60654 (Preferred) Ability to Relocate: • Chicago, IL 60654: Relocate before starting work (Preferred) Work Location: In person