Customer Service Administrator

Reporting to the Customer Service Supervisor or General Manager, the Customer Service Administrator communicates directly with customers and performs all responsibilities necessary to ensure customer satisfaction. Prepares various computer reports for both customer and internal use. Completes various forms and logs and forwards to Corporate. Responsibilities • Communicates directly with customers and performs all responsibilities necessary to ensure customer satisfaction. • Prepares various computer reports for both customers and internal use. • Prepares customer invoices. • Creates purchase orders, obtains signatures, records for payment, and follows up if not paid. • Maintains various logs and reports (i.e., quarterly billings reports), and forwards to Corporate. • Orders office and production supplies. • Maintains customer records and files. • Assists with other tasks as assigned by Supervisor. Qualifications • High School Diploma or GED. • Six (6) months to one (1) year of general office experience. • Must be proficient using word processing and spreadsheet applications. • Previous Customer Service experience a plus. • Must be able to read, write and speak fluent English. • Must possess strong communication skills. • Must be accurate and detail oriented. • Must be able to lift a minimum of 30 pounds. Pay & Benefits $47,000 - $68,000 per year; depending on experience. This position pays at an hourly rate. Sotera Health offers a competitive benefits package that includes: • Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts • 401(k) program with Company match that immediately vests • Paid holidays, vacation and sick time • Free financial planning assistance • Paid parental leave • Education assistance • Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance • Employee Assistance Program (EAP) Special Requirements • Experience with a company using EO sterilization of products is desirable • Must be medically approved for respirator use • Must be able to tolerate exposure to high temperatures and high humidity (120F and 60% RH for 20 minutes) Training RequiredMust complete all required training for a “Customer Service Administrator” outlined in the training manual." • All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Sterigenics U.S. LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA Federal Contractor Same Posting Description for Internal and External Candidates