Customer Service Agent (B&E)

Wipro • Guadalajara, Mexico

Company

Wipro

Location

Guadalajara, Mexico

Type

Full Time

Job Description

  • Handle member telephone inquiries regarding their Healthcare Policy.
  • Research, resolve and respond in real time to member inquiries to provide first contact resolution.
  • Must be flexible, open to feedback and ongoing training.
  • Follow through to ensure all questions and issues are resolved to the customers satisfaction.
  • Achieves all quality and productivity goals.
  • Excellent written and verbal communication skills.
  • Detail-Oriented, Strong Work Ethic and Organized.
  • Must be a Team Player with a positive attitude.
  • Develop and Demonstrate SME (Subject Matter Expert) behavior and maintain a high level of accountability.
  • Regular attendance in order to meet business objectives.

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  • Atender las consultas telefónicas de los afiliados sobre su Política de Atención Médica.
  • Investiga, resuelve y responde en tiempo real a las consultas de los miembros para brindar una resolución de primer contacto.
  • Debe ser flexible, abierto a la retroalimentación y a la formación continua.
  • Realice un seguimiento para garantizar que todas las preguntas y problemas se resuelvan a satisfacción del cliente.
  • Alcanza todos los objetivos de calidad y productividad.
  • Excelentes habilidades de comunicación escrita y verbal.
  • Orientado a los detalles, sólida ética de trabajo y organizado.
  • Debe ser un jugador de equipo con una actitud positiva.
  • Desarrollar y demostrar el comportamiento de las PYME (expertos en la materia) y mantener un alto nivel de responsabilidad.
  • Asistencia regular para cumplir con los objetivos comerciales.

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Date Posted

10/05/2024

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