Customer Service Agent

Company Description Job Description Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of$18.50per hour - plus, an exciting bonus plan that rewards your success. YOUR ROLE AT SIXT • You welcome all customers upon arrival and gather feedback to improve their future rental experience • You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels • You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process • You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location • You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER • Education & ExperienceYou have a high school diploma or GED and at least 1 year of customer service experience • Licenses & AuthorizationYou are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship • Computer SkillsYou possess basic computer navigation skills and are familiar with Microsoft Office applications • Work Hours & TravelYou can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane • Uniform & LanguageYou are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER • Comprehensive BenefitsPackage Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future • Paid Time Off & HolidaysBenefit from PTO, sick leave, and receive time and a half for working on public holidays • Bonus PlanTake advantage of a bonus plan based on performance • Employee Assistance ProgramAccess support whenever needed through our Employee Assistance Program • Exclusive Employee RentalsBenefit from employee-only rental rates, with family rental options and exclusive discounts for employees • Uniform & PerksReceive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!