Customer Service and Branch Operations Representative

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise. Job Summary This role is in the CPSG Operations function. A successful incumbent is expected to (i) Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc., and (ii) Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service. Requires minimum of 2 years customer care experience, manufacturing or distribution environment and a minimum of a high school diploma/GED. Essential Duties and Responsibilities Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc. • Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service • Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports • Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel • Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment • Assist with inventory tracking, maintenance and overall restocking efforts of the branch • Meet and greet all will call customers and ensure their orders are completed expeditiously • Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions • Operate forklift and other branch equipment as required • This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams • Protect CPSG’s reputation by keeping information confidential • Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies • Contribute to the team effort by accomplishing related results and participating on projects as needed Minimum Qualifications Education/Certifications: • High school diploma/GED Experience: • Minimum of 2 years customer care experience, manufacturing or distribution environment Knowledge, Skills, and Abilities: • Excellent communication, organization and problem-solving skills; strong computer skills Other: • Valid driver’s license Preferred Qualifications Education/Certifications: • Some college or equivalent experience Experience: • Forklift experience Knowledge, Skills, and Abilities: • Proficiency in Spanish #INDCHP #INDMFG1 The pay range for this position is $18.13 - $27.14/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in [email protected]. NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.