Customer Service Associate

Customer Service Associate (Burbank, CA) We’re a thriving, family-owned company and a proud industry leader—and we’re looking for experienced Customer Service Associate to join us at our Burbank headquarters. Our team is passionate about helping customers, and we’re excited to welcome professionals who share that same commitment. As part of our busy Customer Service Department, you’ll handle a high volume of inbound calls, chats, and emails from our ever-expanding customer base. Your role will be to answer questions about our products, guide customers through the online ordering process, and resolve issues with patience and professionalism—ensuring every interaction leaves them with a positive experience. To set you up for success, we offer two full weeks of paid training so you’ll feel confident in your role from day one. You’ll also be joining a team that values collaboration, support, and a positive culture—where we celebrate wins together and help each other grow. This is a pure customer support role—no selling or cold calling required. Just the opportunity to make a real difference for our customers every day. *** Currently seeking full-time candidates for our 8:30am start times *** Daily Tasks and Responsibilities: • Help an average of 60-80 customers per day via inbound & outbound calls and online chats, and provide great customer service to each and every one • Assist customers with using our website and placing their orders • Relay accurate product information and order statuses to customers • Work with other departments to troubleshoot order issues • Keep an accurate record of all calls, chats, emails, and customer conversations • Keep abreast of all new product information and department procedures Knowledge and Skill Requirements: • Prior experience in Customer Service/Retail is required (must be service-oriented) • Previous experience in a high-volume call center is a BIG plus • Previous customer service experience via online Chat or over Email is a plus • Excellent oral and written communication skills (we don't just say this, we mean it) • Strong interpersonal skills and a professional and pleasant phone demeanor • Previous experience with Photoshop or Adobe Illustrator is a plus, but not required • Advanced problem-solving/troubleshooting/problem-resolution skills • Typing speed of at least 35-40 WPM • Bilingual (Spanish, Armenian, other) is a plus • Great attendance is crucial If this sounds like you, please submit an updated résumé and cover letter—we'd love to meet you! About Us: GotPrint has led the industry with its web-based Global operations and began building a nationwide network of offset printing facilities to provide faster, more responsive service to our customers. What began in Burbank, CA has now evolved across the United States with facilitates in Kentucky and Texas, plus an international office in India. Compensation: -Medical, Dental, Vision, Life/AD&D Insurance and Health Saving Account - Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment -Rate increase opportunity upon successful completion of Introductory Period -Retirement Compensation: 401K Benefits offered -Clean and Safe work environment -Future advancement with promotions within the company Job Type: Full-time Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Referral program • Retirement plan • Vision insurance Job Type: Full-time Pay: $20.00 - $22.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance People with a criminal record are encouraged to apply Work Location: In person