Customer Service Associate

Customer Service Associate San Antonio, TX (location is non-negotiable) Roles and Responsibilities • Conducts research and performs investigations to obtain all pertinent information for case evaluation • Analyze case documentation to ensure members qualify for Premium Assistance • Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement • Contacts PA members to request necessary information when a change was identified, or when a document received is not valid • Responds to incoming calls from clients and or employers • Observes professional standards of conduct, including attendance, professional behavior and dress code • Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members • Identifies and communicates process improvements • Multi tasking ability to prioritize work and work under time constraints • Experience in critical thinking, and problem solving • Ability to work with multiple personnel under minimal supervision • Completes or exceeds daily goals • Performs other duties as assigned Job Requirements • Hybrid position: the work location for this role will include a mix of working remotely and on site at an Accenture office or center • Must meet Accenture’s Primary Residential Location policy for the San Antonio Accenture Office Basic Qualifications • Minimum 1-year experience in customer service and/or contact center • Minimum 1-year experience with Microsoft Office Preferred Qualifications • Microsoft Office to include Excel (data entry) • Ability to manage workflows • Strong attention to detail Professional Qualifications • Strong verbal and written communication skills • Strong problem-solving skills • Strong interpersonal skills • Must be able to work with minimal supervision Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. The application window for this job will remain open until at least 08/04/2025. However, if this date has passed and this role is still posted, please note we are still accepting applications. Information on benefits is here. Role Location Hourly Salary Range California $19.71 to $31.15 Colorado $19.71 to $26.88 District of Columbia $21.01 to $28.65 Illinois $18.27 to $26.88 Minnesota $19.71 to $26.88 Maryland $19.71 to $26.88 New York/New Jersey $18.27 to $31.15 Washington $21.01 to $28.65 What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.Read more here Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of theAccenture Equal Employment Opportunity and Affirmative Action Policy Statement. Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us anemailor speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.