Customer Service Associate

As one of most premier business consulting firms, we are notorious for providing our renowned clients with superb customer support. Here, we listen to everyone and welcome their input. Such an approach encourages the team to be involved in the truest sense as they know that their opinions will be appreciated and never be ignored. We succeed as a team, placing our team and clients at the top of everything we do.Thanks to our Customer Service Associate team, we are able to create value, maximize growth, and improve overall business performance for our clients! Our devoted Customer Service Associate team sets us apart from our competitors. Their authentic, personable demeanor quickly transpires to potential customers and is without a doubt why we exceeded our client’s sales expectations. We are projecting to transcend our profit margins even further in the upcoming years. We are actively looking for positive, enthusiastic candidates to join our Customer Service Associate team! Primary Responsibilities of the Customer Service Associate: • Assist customers firsthand with a genuine, engaging nature to enhance their purchasing experience, increasing customer satisfaction, and customer retention • Identify, troubleshoot, and resolve customer’s conflicts by providing optimal sale solutions based on their needs and concerns • Act as a liaison between our existing internal clients and their potential new external customers by being the direct point of contact that ensures the satisfaction of the customer’s new services • Retain product knowledge by actively participating in ongoing training and development workshops with our fellow customer service and sales team • Collaborate with fellow customer service associates and sales team to determine the most effective way to generate and increase revenue and services for our clients • Oversee sales transactions to ensure they are completed correctly, and installation dates placed promptly Customer Service Associate Skills Preferred: • Excellent active-listening and effective empathetic communication • Quick-learner and exceptional at problem-solving and critical thinking • Self-motivated and capable of operating in intense, fast-paced dynamics • Team-spirited and flexible in working independently or in a team • Desire to partake in professional development and has a growth mind-set Basic Qualifications We Look For In A Customer Service Associate: • High School Diploma or comparable certification • Available for full time hours • Some experience in customer service, sales, or customer facing • Reliable Transportation • Flexible availability Job Type: Full-time Pay: $44,000.00 - $57,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Vision insurance Shift: • Day shift Work Location: In person