CUSTOMER SERVICE CLERK

POSITION OVERVIEW Applications Accepted from:ALL PERSONS INTERESTED Division:Human Services Section:Various Sections Location:Multiple WIC Sites Workdays & Hours:Mon. 9am-6pm / Tues.-Fri.8am-5pm (Nights/Weekends As Needed)* *Subject to change* DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Houston Health Department is seeking a qualified candidate for a Customer Service Clerk to perform the following duties: 1. Performs basic research and gathers necessary information to resolve routine customer problems and respond to inquiries via mail, telephone, e-mail, and personal contact. Communicates findings to customers. Refers non-routine problems to supervisor. 2. Performs data entry activities to update customer records within authorized limits. 3. Gather client information for Income screening and health history. 4. Collect anthropometric measurement for all clients and graph values. 5. Perform biochemical collection in the form of a finger stick. 6. May act as a backup to a customer service section and an administrative support section. 7. May process work orders/requests and make changes to update customer account information. 8. May gather or collect information to generate reports, activity logs, etc. 9. Performs other duties as assigned. WORKINGCONDITIONS The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS Six (6) months of clerical/customer service experience are required. LICENSE REQUIREMENTS None. PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** WIC Experience preferred. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED Application review and/or interview. However, the Department may administer a skill assessment evaluation. SAFETY IMPACT POSITIONNo If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade 10 SALARY INFORMATION GENERAL FUNDED POSITION Grants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred.Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4888. If you need special services or accommodations, call (832-393-4888). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal OpportunityEmployer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Employer City of Houston Address 901 Bagby St Houston, Texas, 77002 Website https://www.houstontx.gov/