Customer Service Coordinator – FTL (3rd Shift)

About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company. What’s in it for you: • Compensation starting at $16.50/hour + $2.50 shift differential • Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match • Advancement opportunities with structured career paths • Employee referral bonus opportunities • We win wherever we go - Voted aFortune 100 Best Companies to Work For (2023)andForbes America’s Best Employers (2022) What you’ll be doing: • Become the subject matter expert on all administrative tasks related to your aligned account(s) • Document and manage all tasks in our internal systems • Schedule appointments and help coordinate shipments from pickup to delivery • Help resolve shipping issues with a high level of professionalism • Provide excellent customer service to internal and external stakeholders • Support with billing and payment processing as needed What you need: • 1+ year customer service experience preferred • Ability to work third shift hours • Hall of fame work ethic with a history of excellent attendance • Strong verbal communication skills – face to face and over the phone • Proficient in Microsoft Office, including Word, Excel, and Outlook • Ability to take ownership of responsibilities and see tasks through completion Where you'll be:6010 Exchange Pkwy San Antonio, TX 78238