Customer Service Lead Representative

Join our Customer Service Team as a Lead! • Fun and friendly environment • Flexible and consistent hours (requires opening and closing shifts) • Competitive wages • Tip Pool • Paid training • Paid sick time (WA Paid Sick Leave) • 401(k) with employer match (upon eligibility) • Medical, dental, vision insurance (upon eligibility) • Life insurance, long-term disability insurance (upon eligibility • Referral program • Opportunity for advancement • Fitness-casual dress code • Employee discounts • $19/month gym membership at Magnuson Athletic Club Job Summary Arena Sports Customer Service Lead Representatives (aka Lead Hosts) are vital to the success of our business. As the face of Arena Sports, they help give customers the best possible experience by providing exceptional service. That means they are knowledgeable in all aspects of our programs and enjoy interacting with others. Whether it’s answering questions in person, making phone calls, checking in players, booking birthday parties, or just working the counter, our hosts know how to get it done—and have fun while they're doing it. Company Overview Arena Sports is a family-run business dedicated to family fun. We offer great soccer leagues and classes year-round. We also offer other ways to play, celebrate, and learn through our camps, birthday parties, inflatable FunZones, restaurants, and Family Entertainment Centers. Responsibilities • Become well-versed in all Arena Sports offerings to provide outstanding customer service • Open and close the Front Desk when scheduled and serve as MOD as assigned • Oversee daily cleaning and maintenance tasks • Collaborate with customers to answer questions and problem solve • Effectively and professionally communicate with customers in person, on the phone, and by email • Accurately process transactions, both cash and credit cards, using our Point of Sale and Scheduling platforms • Serve food, beverages, and concessions (must have Food Handler's Permit and MAST Permit) • Help maintain a clean facility Qualifications • Customer Service Representatives are team players who are enthusiastic, reliable, detail-oriented, and willing to go the extra mile for all customers. • They build rapport with all customers and families, multi-task and manage time effectively, and know how to have fun on the job! • Can work weekends and evenings. • Must be 21+. Job Type: Full-time Pay: $21.16 - $22.16 per hour Shift: • Day shift • Evening shift People with a criminal record are encouraged to apply Ability to Commute: • Issaquah, WA 98027 (Required) Work Location: In person