Customer Service Parking Agent – Full-Time (Call Center LV)

As a Parking Customer Service Agent, you will be responsible for handling all external and internal calls for the hotels, ensuring prompt and professional communication. • Answer calls quickly while meeting established service level and productivity standards. • Provide exceptional customer service to guests and internal departments, addressing inquiries and resolving issues efficiently. • Maintain a positive and professional demeanor in all interactions, ensuring guest satisfaction. • Stay knowledgeable about hotel services, amenities, and policies to assist guests effectively. • Handle inbound calls related to parking, reservations, and general inquiries, ensuring accuracy and clarity. • Support team goals by adhering to procedures and contributing to a seamless guest experience.