Customer Service Rep 1

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
What You'll Bring:
&bull Answers and responds to incoming calls, emails or faxes received from consumers and customers. Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults).
&bull Previous experiences in call center environment, at least 6 months.
&bull Excellent English and Spanish verbal, written and interpersonal communication skills
&bull Excellent listening skills and the ability to deal with irate customers regularly
&bull Ability to work remotely, independently, and have a strong sense of duty.
&bull Demonstrate attention to detail in all work completed

&bull Proactively works to improve knowledge and adherence to company processes and procedures
&bull Adapts well to change and can adjust priorities as needed
&bull Displays effective time management skills
&bull This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

What You'll Bring:

Impact You'll Make:

• Answer and respond to outbound and incoming calls, emails or faxes received from consumers and customers.
• Provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults)
• Complete work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy
• Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues
• Work on special projects as assigned.
• Perform other related duties as assigned

Impact You'll Make:

Impact You'll Make:

• Answer and respond to outbound and incoming calls, emails or faxes received from consumers and customers.
• Provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults)
• Complete work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy
• Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues
• Work on special projects as assigned.
• Perform other related duties as assigned

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep I, Consumer Operations Support