Customer Service Rep

Customer Service Representative Location:Fife, WA (On-site) Schedule:Full-time, Temp-to-Hire Pay Rate:$18 - $21 DOE SmartTalent is seeking aCustomer Service Representative (CSR)to join one of our valued clients in the transportation services industry. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer support. About the Role As aCSR, you will handle incoming calls related to scheduling transportation and supporting customers with trip details. You’ll work closely with internal teams and external customers to resolve inquiries with professionalism, accuracy, and one-call resolution. This role is ideal for candidates who are detail-oriented, adaptable, and enjoy helping others. Key Responsibilities • Manage a high volume of incoming calls, following departmental guidelines. • Actively listen and professionally probe to determine caller needs. • Accurately enter member and provider information into company systems. • Handle scheduling of transportation services and follow up as needed. • Process work orders, scale tickets, and bills of lading. • Ensure compliance with departmental quality, handling time, and attendance standards. • Report unusual issues or vendor challenges to a supervisor for resolution.Maintain professionalism, punctuality, and reliability while meeting service standards. • Qualifications • High school diploma or GED required. • Minimum of 1 year recent customer service, sales, or call center experience (transportation or warehouse experience preferred). • Typing speed of 30+ WPM. • Strong verbal and written communication skills. • Ability to work in a fast-paced environment with diverse customer needs.Strong organizational and interpersonal skills. • SmartTalent Staffing is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. #STHMG #STHMG Telecom Communications Privacy Notice: By submitting for this position you will receive a text message from us and you agree and authorize us to send you text messages; you can reply STOP at any tim e to opt-out of text messaging from us.