Customer Service Rep

Patient Services Representative Location Dallas, TX | Onsite Compensation & Schedule $20.40/hour Monday to Friday, 11:30 AM – 8:00 PM W2 Start date: ASAP ROLE IMPACT This role supports patients by managing non-clinical inquiries and ensuring seamless coordination of prescription deliveries and payments. As a front-line representative, you’ll be key in driving patient satisfaction, maintaining accurate records, and supporting safe, efficient service workflows. KEY RESPONSIBILITIES Manage inbound/outbound calls regarding prescription status, delivery scheduling, and payment Respond to inquiries directly or escalate to clinical staff for resolution Update patient records and progress notes to support workflow visibility Verify insurance, process invoice requests, and provide refill information Identify and escalate adverse events or product complaints to clinical team MINIMUM QUALIFICATIONS 1+ year in high-volume call center environment Proficiency in Microsoft Outlook and Microsoft Teams Minimum 30 WPM typing speed Strong verbal and written communication skills CORE TOOLS & SYSTEMS Microsoft Outlook Microsoft Teams Customer management systems Call handling software Prescription and patient record systems PERKS TO THE ASSIGNMENT Eligible for conversion to full-time Participation in monthly team lunches Access to onsite gym (waiver required) By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy#RICHARDSON123