Customer Service Rep

5th Axisis the world leader in automated production, manufacturing, and machining. We are a turn-key solution provider with a focus on product development, milling, turning, assembly, plating, finishing, and logistics. We are a leading innovator in technologically advanced CNC machining, delivering world-class results. We pledge to continually improve our quality standards to maintain a position at the forefront in our field of expertise. Are you a friendly, detail-oriented, and solutions-driven professional with a passion for delivering exceptional customer experiences? At 5th Axis, we’re looking for a proactiveCustomer Service Representativeto support our customers and internal teams with accuracy, professionalism, and efficiency. This is a full-time, on-site position based at our San Diego facility, where you’ll be a central point of contact for customer inquiries, order details, and issue resolution. In this critical role, you’ll answer inquiries, resolve concerns, and ensure that customer interactions are handled quickly and effectively—all while collaborating with multiple departments to keep operations running smoothly. You’ll play a key role in representing 5th Axis’ commitment to quality and service. What You Will Do: • Answer incoming customer inquiries via phone and email • Engage with clients in a friendly and professional manner while actively listening to their concerns • Offer support and solutions in accordance with company policies • Collaborate with management to stay updated on new products, services, and policies • Gather invoices, statements, and documents from other departments and clients • Correct errors and organize information for swift, accurate data entry • Enter and update customer information in relevant databases • Navigate quickly between multiple systems to provide accurate, timely responses • Perform other duties as assigned Do you have: • High School Diploma or equivalent • A minimum of 3 years’ customer service experience (manufacturing environment a plus) • Experience with Epicor ERP (preferred) • Excellent verbal and written communication skills with a professional phone manner • Strong attention to detail and organizational skills • Ability to manage multiple priorities in a fast-paced environment • A positive, cooperative, and team-oriented attitude • Proficiency in data entry, electronic filing, and record keeping Perks & Benefits • Competitive salary with performance-based bonuses • Comprehensive benefits package • Opportunities for professional growth and advancement within a dynamic company Are You Ready to Join Us? This is more than just another sales role—it’s an opportunity to grow your career with a cutting-edge manufacturer and industry leader. If you're ready to work independently, drive results, and thrive in a supportive and innovative culture, apply now and help shape the future of manufacturing. At 5th Axis, we believe that everyone can make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require an accommodation to complete the application or the interview process, please [email protected].