Customer Service Rep I

Job Title: Customer Service Rep I Reports To: Showroom Manager Salary: Base rate Benefits: • 100% 401K match up to 4% • 3-tier medical insurance • 2-tier dental insurance • Vision insurance • Employer paid life insurance • Critical illness, hospital indemnity & accident insurance • $3,000 tuition reimbursement • PTO Purpose: Responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. Work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently. General Description: • Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking. • Receive, verify and process payments relating to point of sale orders. • Perform point of sale order data entry and troubleshooting. • Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately. • Answer and manage phone calls on a timely basis. • Provide administration and sales support to field sales personnel. • Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs. • Ensure compliance with all company policies and procedures related to warehouse operations and customer service. • Liaise with operations departments as necessary to facilitate the fulfillment of local orders. • Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages. • Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner • Provide certain administration/sales support to regional field sales personnel. • Other duties as assigned. #IDN123 General Requirements: • 1-3 years of related experience in customer service, preferably in a warehouse or logistics environment. • Excellent communication and interpersonal skills. • Strong problem-solving and analytical skills. • Knowledge of Microsoft Office Suite and experience working with inventory management systems. • Ability to work in a fast-paced environment and manage multiple priorities. • Computer focused to learn internal system as well as other web-based processing systems. • Able to identify problems providing prompt resolution. • Work with product returns, processing credits, submitting claims with shipping carriers. • Multi-task; comfortable working with a fast paced environment; able to set priorities.