Customer Service Rep

• work directly with medical professionals and physicians to facilitate patient care • advocate for and work in lockstep with chronic patients • work for an organization that rewards success and fosters a culture of promotion Job Responsibilities include: • provide outcome-based solutions for our physician referral sources and existing patient population • Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments • Prepare and analyze the billing and setup paperwork for patient services • Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization • Recommend potential products or services to management by collecting patient information and analyzing customer needs • Actively participate in the training of new customer service and sales personnel #CSRRequirements: • High school diploma or GED preferred • Proven work experience required • Ability to learn and apply market and product information, as well as patient billing and insurance requirements • Multitasking capabilities • Computer and technological literacy • Positive and professional personal image Physical Demands: This employee must occasionally lift and/or move up to 25 pounds.