Customer Service Representative

Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will play a vital role in ensuring customer satisfaction and fostering positive relationships with our clients. The ideal candidate will possess strong communication skills and a passion for helping others. Responsibilities • Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service is maintained. • Assist customers with product information, order processing, and troubleshooting issues. • Maintain accurate records of customer interactions and transactions through data entry. • Collaborate with other departments to resolve customer issues effectively. • Provide feedback on customer concerns to help improve products and services. • Promote additional services or products that may benefit the customer. • Ensure compliance with company policies and procedures while delivering exceptional client services. Skills • Strong office skills with proficiency in data entry and computer applications. • Excellent verbal and written communication skills in English; bilingual or multilingual abilities are a plus. • Previous experience in customer service or sales is highly desirable. • Ability to communicate effectively with diverse clientele and resolve conflicts amicably. • Strong organizational skills with attention to detail in managing multiple tasks simultaneously. • A proactive attitude towards learning new processes and adapting to changes in a fast-paced environment. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Job Types: Full-time, Contract Pay: $17.00 per hour Work Location: In person